Shipping Information & Return Policies
We offer Free Shipping for all orders within the continental U.S.
We ship via FEDEX Ground. Packages normally take 5-6 working days to arrive, once they leave the warehouse.
Most orders ship out
from the warehouse within 3 days. (excluding weekends and
Orders Shipping Outside the continental U.S. to Alaska, Hawaii or Military Addresses
A $5 shipping fee is applied. And will ship via U.S. Postal Service.
If your order needs to be shipped to a P.O. Box there is a shipping charge of $5.
Returns and Exchanges
Include this form inside box with all returns – You may use this form and indicate exactly what you would like to exchange item(s) for or if you are returning for credit. Please include Ship to name on order.
Refund and Exchange Policy
· Returned items may not used, washed, altered or damaged and must be suitable for resale.
· Items must be returned within 14 days of receiving and in the original bag or packaging for an even exchange or full credit. You may use a different exterior box to ship in if you prefer.
· Items returned within 15 to 30 days or not in original bag or packaging are subject to a 15% restocking fee. Merchandise will not be accepted back after 30 days.
· Customer will be responsible for any item sent back inappropriately or that does not meet exchange or return requirements.
When returning an item we suggest you use a traceable form of shipping whether it's by UPS, FedEx, Airborne Express, US mail, etc. The package being returned is the customer's responsibility until it reaches our warehouse. Customer is responsible for all costs and will need to authorize the shipping charge to your card or send payment for us to ship the exchange back to you.
· General merchandise exchanges will be subject to the actual shipping cost for exchange.
· Please allow 2 weeks for exchanges or credits.
· Returns will be credited back to the card it was charged on. Credit will be for merchandise only and will not include our original cost for shipping.
Check box and sign to authorize IF return shipping applies
q I authorize the return shipping cost for general merchandise exchange (various or multiple items)
q If item exchange is a higher price I authorize the difference to be charged to my credit card.
Sign here _____________________________ to authorize return shipping charges to your card if applicable (no shipping fee will be charged for exchanges due to product or shipping errors)
If you have received an item that was damaged, defective or not what you ordered please call Monday - Friday during the hours of 8:00 am to 2:00 pm California time or email us. Please do not return items that were damaged, defective or not what you ordered without first contacting us. If merchandise is received damaged please save any boxes for possible inspection by the carrier.
If you have any questions please call during regular office hours. All policies are subject to change without advanced notice.
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